Return & Exchange Policy

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Returns

All sunglasses and eyeglasses frames we sell are covered under our 12-month manufacturer’s warranty, and we will replace any defective merchandise guaranteed. All merchandise we sell to our customers is 100% authentic, brand new, and unused.

Unfortunately, we are unable to accept returns on merchandise that is not in resalable condition. We reserve the right to refuse the return of any item(s), including but not limited to item(s) that are adjusted, altered, or repaired; item(s) with missing parts or content such as nose pads or temple tips; manufacturer certificate of authenticity, tags, and labels; damaged or missing accessories such as lens cloths or cases; and item(s) that show signs of wear and tear. All returns are subject to inspection before the approval of an exchange, refund, or credit. Returns must include all original packaging. Any product that is returned without all original packaging and accessories, including the retail box originally included with the product, may incur a restocking fee or be rejected. Please contact us for assistance if you have any questions regarding the condition of the merchandise prior to returning. If an item(s) does not qualify for a return, the item(s) will be returned to the sender at their expense.

Prescription Lenses

All prescription eyeglasses and sunglasses have a one-year Customer Satisfaction Guarantee Remake Warranty from the order date. If a remake is required within one year of the original order date, we will remake the lenses one (1) time for you at no charge. All shipping fees will apply. If a second (2nd) remake is required, we will remake the lenses at 50% off the current lens cost plus shipping. All additional remakes will be billed at current lens cost plus shipping.

We guarantee your prescription lenses will precisely match the prescription provided by your doctor. If, however, there are discrepancies between your doctor’s prescription and the actual prescription lenses manufactured by the lab, we will remake the lenses at no extra cost. You may cancel your prescription eyeglasses or prescription sunglasses order for any reason within 2 hours of placing your order, completely free of charge. If you decide to cancel after 2 hours of placing your order, a 50% cancellation fee will be applied to the lenses, as work on your order will have commenced and cannot be changed. Prescription lenses are custom-made specifically for your prescription and therefore cannot be returned or refunded. Once the order has shipped, it cannot be canceled and is subject to the Return & Exchange Policy.

Eyeglasses Frames

All eyeglasses frames are non-refundable. We do, however, allow a one-time exchange for any other current frame (not final sale, discounted, or special purchase) available in our online store within 5 business days of you receiving your item. All exchanged items should be received by us within 10 business days. Returned merchandise and included accessories must be in new, undamaged, and resalable condition, and all returns are subject to inspection before the approval of an exchange. We recommend shipping your package(s) back to us with insurance and tracking, as we cannot be held liable for lost or damaged package(s). Customers are responsible for all return shipping charges. Please request a return authorization form (RMA) prior to an exchange.

Sunglasses

All sales of sunglasses are final and non-returnable.

Eyeglass Cases

All eyeglass cases are eligible for return or exchange. All returns or exchanges must be requested within 3 business days of delivery and sent back to us postmarked within 14 days of delivery. Please request a return authorization form (RMA) prior to a return or exchange. We recommend shipping your package(s) back to us with insurance and tracking, as we cannot be held liable for lost or damaged package(s). Customers are responsible for all return shipping charges.

Returned merchandise and included accessories must be in new, undamaged, and resalable condition to be eligible for return or exchange. Promo codes, discounts, and free shipping do not apply to returned or exchanged products. Item(s) that qualified for free shipping and are being returned will have our standard shipping charges deducted from the refund or credit. Original shipping and handling charges are non-refundable. Returns and exchanges take 3-5 business days to complete, and you will receive a confirmation email once a return has been processed. If a refund is approved, then a credit will automatically be applied to your credit/debit card or original method of payment. Please note that it may take an additional 3-10 business days for your refund to be posted to your account.

Warranty

Scratch Coating

Our scratch-resistant lens coatings are incredibly durable, and lenses that are treated front and back with a scratch-resistant hard coat have a much harder surface that is more resistant to scratching. However, they are not 100% scratch-proof, and with enough abuse they will eventually fail. Lenses with durable two-sided hard coating and TD2 hard-coated lenses have a 2-year warranty against coating defects such as flaking or peeling and will be remade up to two times due to product failure from normal use within two years of the original order date. All shipping fees will apply.

All other scratch-coated lenses have a 1-year warranty and will be remade one time due to product failure from normal use within one year of the original order date.

Non-Glare

Lenses with non-glare coatings will be remade up to two times due to product failure from normal use within two years of the original order date. All shipping fees will apply.

Mirror Coating

Lenses with standard mirror coatings have no scratch warranty.

Uncoated Lenses

Plastic CR-39 lenses have no scratch warranty.

Normal Use

We reserve the right to inspect and determine if the lenses can be replaced under warranty due to product failure from normal use. Lenses with scratches below the AR coating are not typical wear and tear and therefore not subject to the manufacturer’s warranty. The customer will be responsible for shipping to and from our facility for a manufacturer warranty claim.