FAQ
Welcome to our FAQ page! Here you’ll find answers to common questions about shopping with Branzs Eyewear, including how to order prescription glasses, our return policy, warranty information, insurance options, and frame sizing guides. Can’t find what you’re looking for? Feel free to contact us directly.
Most frequent question – Customer
Shopping on BranzsEyewear.com is easy. You may purchase eyeglass cases and accessories, reading glasses, complete prescription eyeglasses, or choose to buy eyeglass frames only. If buying frames only, simply select size, color, and quantity, then add the item to your cart by selecting the Add To Cart button. If buying prescription glasses, after selecting size and desired color, simply click the Add Lenses button and enter your prescription. Please be careful when reading and typing in your prescription information to pay close attention to decimal points, zeros, and plus and minus signs (+ and −). If there is confusing or illegible handwriting on your prescription, do not attempt to guess what the prescriber meant to indicate. Be sure to upload or email us your prescription. Please check and double-check that your prescription is entered correctly before adding prescription eyeglasses to your shopping cart.
Yes, we have a no-fuss, no-hard-feelings, hassle-free, no-restocking-fee, FULL money-back guarantee return and exchange policy, less shipping and handling. Returned merchandise must be unused and in the same condition it was received, complete with all accessories, labels, tags, and packaging. For more details, please see our Return and Exchange Policy page.
Yes, our products are 100% authentic guaranteed. Our frames are sourced from US manufacturers or distributors and come with a one-year limited warranty.
Yes, each frame comes with the manufacturer’s limited warranty for one year. The warranty covers any manufacturer’s defect, including defective or broken hinges, welding points, paint chipping, or discoloration. Manufacturer’s defects do not include damage caused by incorrect adjustment, misuse, accident, or neglect. The warranty is void if repairs or alterations are carried out by unauthorized individuals.
We do not accept insurance, but check with your Vision Service Plan (VSP) provider about out-of-network reimbursement. You can use your Health Savings Account (HSA) and Flexible Spending Account (FSA) to purchase eyeglasses from us. Because of our highly competitive prices, in many cases it’s almost always cheaper to buy directly from our online store and then submit the receipt to your insurance provider. Please check with your insurance provider regarding HSA and FSA qualification.
Branzs Eyewear is an online designer eyewear and sunwear retailer and, as such, we are able to limit our costs and offer eyeglasses and sunglasses at drastically reduced prices.
We do not have a retail store.
Unfortunately, we do not have a pickup counter for packages.
Yes, we charge sales tax in the state of Arizona.
Yes, we offer price match for any identical brand-name designer eyewear or sunwear sold online by an authorized USA dealer. Item models, colors, and sizes must be identical, in stock, and readily available for purchase on another website and also available in the exact models, colors, and sizes on branzseyewear.com. We are unable to offer price match for the following: out-of-stock items on competitors’ websites, items advertised below our cost, items on discount sites, unauthorized dealer sites or auction sites, clearance, discontinued or refurbished items, open box and/or outlet center products.
You may be able to find your size by checking the inside of your current frames. This size information will normally be located on the temple or bridge of your eyeglass or sunglasses frames. In most cases, the eye size and bridge size are two two-digit numbers located next to one another. The temple size is a three-digit number and may immediately follow those two sets of numbers.
Eye size (A), or lens width, is the horizontal measurement in millimeters of each lens.
B size, or lens height, is the vertical measurement in millimeters of each lens.
Bridge size, or DBL, is the distance between the two lenses in millimeters.
Temple size is the length of the temple from the hinge to the end in millimeters.
Pupillary distance, or PD, is the distance between the pupils of your eyes measured in millimeters.
Zyl plastic is cellulose acetate marketed under the trade names Zyl and Zylonite. Cellulose acetate is made from cotton fiber and wood pulp, is lightweight, and commonly used in the manufacturing of eyeglasses and sunglasses frames.
Demo lenses are non-prescription demonstration lenses with no optical properties, which give the buyer a better idea of how the frames will look with prescription lenses mounted in the frame.